Customer Service Team Member
Listed on 2026-03-12
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Position Title: Customer Service Team Member
Wage: $18.00 - $23.00/hour
Shift: 1st
Hours: 9:00am - 5:45pm (Monday - Friday)
QPS Employment Group is hiring Customer Service Team Members for a company in Elgin, IL. In this role, you'll support customer interactions, process orders through ERP systems like Net Suite, and collaborate with internal teams to ensure smooth operations and excellent service delivery in a fast‑paced environment. Apply now!
Customer Service Team Member Responsibilities- Create, update, and maintain accurate customer records, including tracking shipments and reporting on customer activity
- Process Repair and Advance Exchange Orders daily within the ERP system (Net Suite), adhering to established procedures
- Communicate effectively with internal teams and external stakeholders through clear and professional interactions
- Monitor ongoing project activities, providing regular status updates and presentations as needed
- Collaborate across departments to enhance service levels and operational workflows
- Adapt swiftly to a fast‑paced environment, managing multiple tasks efficiently
- High School Diploma or GED
- Fluent in English (Bilingual in Spanish preferred)
- Strong proficiency in ERP systems, specifically Net Suite, and Microsoft Office suite (Outlook, Excel, Word)
- Ability to lift and carry objects weighing up to 25 pounds as needed, approximately 10% of the time
- Capable of performing repetitive tasks for extended periods, approximately 6-8 hours per shift
- Access to sought‑after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
- Job matching and resume assistance services that are 100% free to job seekers
Contact:
Application :
IND
133
Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.
We are proud to be an equal opportunity employer.
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