Customer Support Administrator

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Customer Support Administrator

• Accurate entry of customer orders onto the company’s computer system.
• Production of all associated order documentation.
• Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
• Identifying and assessing customers’ needs to achieve satisfaction through regular communication by telephone and e-mail.
• Screening of sales enquiries.
• Become familiar with the product lines and their applications and make recommendations as appropriate.
• Effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
• Update customer information in the prevailing customer CRM systems.
• Claims and returns processing.
• Booking shipments with freight providers.
• Order management to ensure delivery in full and on time (DIFOT).
• Follow‑up on required product licences and ensure relevant documentation is completed.
• Any other duties related to the successful performance of the role.

• Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
• Strong verbal and written abilities, as well as excellent listening and feedback skills.
• Attention to detail.
• Working experience of SAP.
• In‑depth understanding of the Order to Cash process within a manufacturing environment.
• Working experience of Microsoft Excel and reporting.

Monday to Thursday 08:00 - 16:30, Friday 08:00 - 13:00