Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing excellent service and support to customers by managing inquiries, processing orders, and resolving issues in a timely and professional manner. This role serves as a primary point of contact between the company and its customers and plays a key role in maintaining satisfaction, accuracy, and efficiency. This is a Contract to Hire opportunity located in Elgin, IL.

• Respond to customer inquiries via phone, email, and other communication channels in a professional and courteous manner.
• Process customer orders, quotes, returns, and credits accurately and in accordance with company procedures.
• Track order status, shipment details, and delivery timelines, providing updates to customers as needed.
• Maintain accurate and up‑to‑date customer records within ERP or CRM systems.
• Resolve customer issues and complaints by researching solutions and coordinating with internal teams.
• Support sales and operations teams through administrative assistance and customer follow‑up.
• Assist with invoicing, pricing updates, and basic accounting data entry as required.
• Ensure compliance with company policies, customer requirements, and service standards.

• High school diploma or equivalent required; associate degree preferred.
• 1–3 years of customer service or related experience in an office, manufacturing, distribution, or service environment.
• Strong communication and interpersonal skills with a customer‑focused mindset.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast‑paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Experience with ERP, CRM, or order management systems preferred.

• Contract to Hire
• 100% onsite
• Pay $20–$25 an hour, depending on experience

• Medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.
• Paid leave:
  Paid Sick Leave and other paid leave required by Federal, State, or local law; holiday pay upon meeting eligibility criteria.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Equal Opportunity Employer/Veterans/Disabled. Military connected talent encouraged to apply. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.