Customer Care Coordinator

The Fountain Group
, a national staffing firm is currently seeking a Customer Care Coordinator for a prominent client of ours. The position is located in Elgin, IL
.

• Pay: $ 22/hr
• Assignment Length: up to 2 years based on performance and budget (W2 only)
• 100% Onsite in Elgin, IL (Monday – Friday 8:00am – 5:00pm)

The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations. In addition, general administrative functions. The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits. Duties include communicating dates and managing schedules with a variety of client and customer contacts.

Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and client teams. The position entails aspects of facility management as well. Other duties can and will be assigned as necessary to fulfill the customer experience requirement.

• 1-2 years of experience working with customers face-to-face and coordinating and scheduling customer events is required
• Knowledge in Oracle tools is a plus
• Bilingual (English and Spanish) is preferred
• Any experience handling customer visas immigration paperwork is preferred
• Any experience preparing presentations or graphic design experience (updating brochures, etc.) is a big plus!

Our company offers our contractors a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.