VIP Travel Consultant

In this role, you will perform high-touch service excellence to key client travelers and be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).

You will be the primary point of contact for executive-level travelers and provide active travel consultation, including providing travel details and up-selling related products.

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Have excellent knowledge and application of travel supplier rules
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

• Experience in VIP travel
• Working knowledge of the travel industry, policies, procedures, and processes
• Strong skills in GDS Sabre
• Strong verbal and written communication skills in English