Strategic Accounts CSM Retention
Job in
Elgin, Kane County, Illinois, 60122, USA
Listed on 2026-05-31
Listing for:
Harris Computer
Full Time
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager, HelpDesk/Support
Job Description & How to Apply Below
Harris Computer is seeking a Customer Success Manager to manage relationships with top high-value customers. This role is crucial for ensuring customer satisfaction, retention, and collaboration with Sales, Client Services, and Technical teams. The ideal candidate will have 2-5 years of experience in Customer Success or Account Management, strong communication skills, and familiarity with SaaS or technology services. Responsibilities include managing customer queries, leading business reviews, tracking customer health, and supporting account strategies.
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