Service Center Associate- In Office

Service Center Associate – In Office

Primary

Purpose:

Expedite the Customer Service claims application process; ensure correct case assignment; act as a customer liaison assisting the customer with correct contact person to resolve problems and/or questions.

• Assign new claims to the appropriate claims handler.
• Enter verbal and written application information accurately into the claims management system.
• Contact the customer by telephone, written correspondence, and/or the claims system regarding required documentation, time frames, and claim status.
• Communicate clearly and professionally with the customer by telephone and written correspondence regarding all aspects of the claims process.
• Participate in and maintain a quality service culture within the Customer Service Team.
• Attend scheduled work hours.

• Perform other duties as assigned.
• Support the organization's quality program(s).

• High school diploma or GED required.
• One (1) year of clerical or customer service experience preferred (or equivalent combination of education and experience).
• Excellent oral and written communication.
• PC literate, including Microsoft Office products.
• Good customer service skills.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed performance expectations.

• Clear and conceptual thinking, excellent judgment and discretion, stress tolerance, ability to handle multiple priorities, meet deadlines.

• Computer keyboarding, travel as required.
• Requires hearing, vision and speaking.

Pay range: $18.00 – $20.00 per hour.

Benefits include medical, dental, vision, 401(k) with matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. As required by law, Sedgwick provides a reasonable range of compensation in jurisdictions requiring pay transparency.