Customer Service-Dispatch

Primary Purpose

To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

10 AM – 6:30 PM CST

• Assigns new claims to the appropriate claims handler.
• Enter verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
• Contact the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
• Communicate clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of the claims process.
• Participate in and maintain a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

• Performs other duties as assigned.
• Supports the organization's quality program(s).

• Education & Licensing:
  High school diploma or GED required.
• Experience:
  
  One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
• Skills & Knowledge:
  Excellent oral and written communication, PC literate including Microsoft Office products, good customer service skills, strong organizational skills, good interpersonal skills, ability to work in a team environment, ability to meet or exceed performance competencies.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Physical:
Computer keyboarding, travel as required.

Auditory/Visual:
Hearing, vision and talking.

For the jurisdiction noted in this job posting, the range of starting pay for this role is $17.00 per hour.

A comprehensive benefits package is offered including but not limited to medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.