Customer Service Representative

Location: Greater Chicago Area

Experience Level: Mid-Level (2–4 Years)

Our client is a global industrial technology group operating brands across measurement and process control. This position is a dual-function:
Customer Service and Inside Sales Support Representative to act as the primary contact for customers and distributors, managing the full order lifecycle from quote to delivery.

• Process sales orders accurately, tracking status from entry through shipment and invoicing.
• Build, configure, and manage customer quotes using CPQ software, following up to convert opportunities into orders.
• Maintain clean CRM data, including deal stages, pipelines, and customer contact information.
• Coordinate with warehouse, operations, and finance teams to resolve order delays or credit holds.

• Serve as the primary daily contact for assigned accounts and distributors via phone and email.
• Resolve inquiries, technical questions, and shipping issues professionally.
  
  Assist with new customer onboarding and distributor account setups.
• Prepare brief weekly activity reports (quote and order logs) for sales leadership.

• 2–4 years of experience in customer service, inside sales, or order management—
  ideally within an industrial, manufacturing, or technical environment.
• Proficient with CRM software and comfortable learning proprietary CPQ/quoting tools.
• Detail-oriented and capable of managing multiple moving orders simultaneously.
• Strong written and verbal communication skills for handling technical product queries.

• Background in industrial measurement, safety, or process control products.
• Familiarity with ERP systems (e.g., Microsoft Dynamics 365/Business Central).
• Exposure to export compliance or international shipping.

• Clear growth path into senior account management or inside sales roles.
• Comprehensive product and systems onboarding.
• Competitive compensation package in a stable, global industry.