Phone Operator Specialist II

Position Purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner, directing callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigned.

• Education: High School diploma or GED. Some college preferred.
• Experience: Minimum six (6) months experience in a call center environment.
• Additional Qualifications: N/A.

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi‑task and prioritize.
• Self‑motivated with initiative.
• Strong sense of ethics.

• Intermediate experience (4+ years) and/or acting more independently.
• Takes on some additional duties to assist the office.
• Strong and consistent performer.