Phone Operator Specialist II

Position: Phone Operator Specialist II (31583)
Position purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

* Takes and relays messages in an accurate and timely manner.

* Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

* Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

* Provides a pleasant and helpful phone contact for callers.

* Performs clerical duties as assigned to maintain workflow in the department.

* Perform other duties as assigned

Qualifications

Education:

High School diploma or GED. Some college preferred.

Experience:

Minimum six (6) months experience in a call center environment.

Additional Qualifications N/A

Performance Requirements:

* Excellent communication skills, both written and verbal.

* Proficient technical (computer) skills.

* Ability to multi-task and prioritize.

* Self-motivated with initiative.

* Strong sense of ethics.

Requirements for Level II Status:

* Intermediate experience (4+ years' experience) and/or acting more independently.

* Takes on some additional duties to assist the office.

* Strong and consistent performer.