Customer Service Representative

Job Title: Customer Service Representative

Location (city, state): Elgin, IL

Industry: Packaging & Manufacturing

Pay: $20.00 – $22.00 / Hour (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Addison Group is partnering with a well-established, family‑owned manufacturing organization that specializes in custom packaging solutions. This company is known for its supportive culture, long‑tenured leadership team, and strong commitment to training and employee development.

This role supports a busy customer service and sales team by handling order processing, quoting, and inventory coordination. You’ll work closely with internal teams, vendors, and limited customer interaction while ensuring accuracy and timely execution across all orders. The position offers hands‑on training and exposure to multiple areas of the business, including operations and light accounting support. This position is responsible for supporting & assisting our sales team in processing orders, inventory management, and vendor quotes to support our customer needs (working with SAGE Software).

• Process customer orders and prepare accurate quotes using internal systems (SAGE preferred)
• Support inventory tracking and coordinate closely with fulfillment to ensure timely deliveries
• Communicate with vendors and internal teams regarding order status, pricing, and availability
• Assist sales representatives by responding to requests and maintaining order updates
• Support basic accounting functions such as invoicing, cash receipts, and related administrative tasks
• Ensure data accuracy and timely entry across all systems

• 1 – 3 years of corporate B2B customer service experience
• Comfortable working in a small, fast‑paced office environment
• Proficiency in Microsoft Office Suite; SAGE experience strongly preferred
• Strong communication skills and attention to detail
• Ability to manage multiple priorities and support a team‑based environment

• Assist the sales team by responding to customer requests, providing product information, preparing quotes, and ensuring timely follow‑up
• Manage inventory levels and partner with fulfillment to coordinate customer orders, monitor availability, and resolve issues
• Serve as a point of contact for vendors, customers, and internal departments regarding order updates and timelines
• Accurately process customer orders and maintain quote and order information in company systems
• Support accounting functions including invoicing, cash receipts, payment processing, and reconciliations as needed

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.