Receptionist, Customer Service​/HelpDesk

Fields Mercedes Benz of Lynnwood is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services

We are seeking a Full Time Receptionist with excellent customer service skills and a positive attitude.

Hours:

Monday - Friday 7am-4pm. The pay range is $20-$22 per hour.

• Warmly greet and direct walk-in customers
• Answer phones and transfer calls to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Receive payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Prepare daily bank deposits and process credit card batches.
• Issue and track customer license plates
• Prepare Fed Ex and misc. parcels
• Prepare coffee and maintain snack bar for guests
• Assist the managers with various clerical and light accounting duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

• Ability to communicate customers' interests’ needs and requests to management
• Professional personal appearance
• Friendly, accurate, and detail oriented.