Coordinator - Fire Equipment Service

Coordinator I - Fire Equipment Service

Scheduling & Routing Administrative Coordinator

• Manage incoming / outgoing calls for Fire Equipment
• Scheduling of daily routes for assigned technicians and dispatch service calls
• Identify and assess customers’ needs to achieve satisfactory solutions
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods / tools
• Handle customer complaints, provide appropriate solutions, and alternatives
• Follow communication procedures, guidelines, and policies
• Additional tasks as needed to assist the department
• On-Call rotation option - once fully trained, can participate in on-call program for additional hours

• Manage incoming / outgoing calls for Fire Equipment
• Scheduling of daily routes for assigned technicians and dispatch service calls
• Identify and assess customers’ needs to achieve satisfactory solutions
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods / tools
• Handle customer complaints, provide appropriate solutions, and alternatives
• Follow communication procedures, guidelines, and policies
• Additional tasks as needed to assist the department
• On-Call rotation option - once fully trained, can participate in on-call program for additional hours

• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills required to work with customers, technicians, sales personnel, and managers
• Must be able to multi-task & have multiple priorities
• Computer Literate – Typing 40 wpm minimum. Accuracy is essential.
• Working knowledge of Microsoft Office products (Outlook, Word, and Excel primarily)
• Google Maps, ability to pull directions
• Scheduling history
• Strong Customer Service skills
• Consistent and dependable attendance
• Strong organizational skills
• Positive Attitude
• Knowledge of Chicagoland area

• Physical requirements:
  
  ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel, bend, squat, and balance; and lift or move up to 20-pounds
• Requires reliable sight, hearing, verbal communication and touch
• Must be committed to creating value in the service department
• Integrity that aligns with Fox Valley Fire & Safety’s company values

• High School Diploma or Equivalent

Compensation & Benefits: Fox Valley Fire & Safety Co. offers competitive benefits, including comprehensive medical/dental/vision insurance available on day one of hire. Additional ancillary benefits such as AD&D, critical illness insurance, STD & LTD, employer-paid life insurance policy and 401k with company match. We are 100% employee owned - after one year of employment, employee is eligible for the company ESOP.

This role offers a starting pay range of $22-$24 per hour, paid in biweekly installments based on experience.

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