Dental Front Desk Coordinator (FT

Elgin Dental Associates

1030 Summit St.
Elgin, IL 60120

Location:

Elgin, IL
Full‑time position

The Front Desk Coordinator will oversee and coordinate the front desk activities in the office, assist other areas when directed, and provide excellent customer service. This role manages patient interactions and ensures an efficient workflow at the front desk. The ideal candidate will have a friendly and professional demeanor, excellent communication skills, and the ability to work effectively in a team environment.

• Monday: 11:00 AM – 6:00 PM
• Tuesday: 8:00 AM – 6:00 PM
• Wednesday: 8:00 AM – 5:00 PM
• Thursday: 10:00 AM – 6:00 PM
• Friday: 8:00 AM – 1:00 PM

• $18–$22 per hour (based on experience)

• Patient Interaction:
  • Greet patients and visitors in a friendly and professional manner.
  • Schedule appointments and maintain the appointment calendar.
  • Answer phone calls and address inquiries or direct them to the appropriate department.
  • Verify patient information and insurance details.
• Appointment Management:
  • Coordinate and schedule appointments based on dentist availability.
  • Send appointment reminders and confirm appointments.
  • Handle appointment cancellations and rescheduling.
  • Ensure recall appointments are booked.
  • Follow up with patients on unplanned treatment plans.
• Administrative Tasks:
  • Maintain accurate patient records and update information as needed.
  • Handle patient registration and check‑in/check‑out processes.
  • Process and verify insurance information.
  • Collect and record payments for services rendered.
  • Oversee collections of aged receivables.
• Team Coordination:
  • Coordinate with dental assistants, hygienists, and other staff to ensure seamless patient care.
• Problem Resolution:
  • Address patient concerns and resolve issues related to appointments, billing, or service.
  • Collaborate with dental professionals to handle patient complaints effectively.

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

• Must be able to lift up to 15–30 pounds at a time.

• Full‑time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, and a variety of voluntary benefits.
• Full‑time employees are eligible for paid time off and holiday pay.
• Part‑time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in a 401(k) retirement savings plan with company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, caste associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.