Associate Field Application Engineer

Job Description

Associate Field Application Engineer

Position type:
Full-time

Type of contract:
Permanent

HARTING stands for strong connections - across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you'll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence.

In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here's to your unique future with us:
Yours!

Join HARTING! A leader in connectivity products and custom solutions…..

We are seeking a Associate Field Applications Engineer (Hybrid; based in Elgin, Illinois) to join our growing team. The Associate Field Applications Engineer (AFAE) provides technical and application support to the HARTING sales force, direct customers, and distributors. The main responsibility of this position is to secure design wins across all product lines through quality customer and technical support and collaborative solution development.

The AFAE will learn a wide variety of skills with plans to specialize into areas of focus in the future. They will report to the Field Application Engineer Supervisor. Periodic travel will be required to support customers, sales team, and distribution partners.

HARTING aims to be a trusted advisor to HARTING customers and positions itself as the go-to source expert for industrial connectivity solutions. We partner directly with Original Equipment Manufacturers (OEMs) and Distribution partners for standard product, designed-in value-added products, and Product Development initiatives.

To succeed in this role, you will be highly driven to:

* Advance sales opportunities toward design-in wins through technical support and solution development, and voice-of-customer feedback. This can include BOM building, coordinating prototype/sample builds, and creating comprehensive solution proposals.

* Provide direct response to technical support inquiries from customers through the HARTING website and other digital contact platforms.

* Understand basic manual and automated tooling concepts and help support customer tooling inquiries.

* Provide onsite support for customers (in partnership with the responsible salesperson) and onsite customer presentations and product demonstrations.

* Represent HARTING at trade shows and other HARTING customer-facing events.

* Create technical documentation for customized components (i.e. private label, customized, modified, kitted parts).

* Develop and maintain internal and external tools (e.g. selection guides, catalogs, search tools) that consolidates and simplifies component selection to increase overall sales. Leverage digital tools to provide effective response to customer inquiries.

* Provide product expertise and technical support for various internal departments including marketing, product management, sales, business development, and product development.

* Create and present in-person and virtual technical presentations and trainings for customers and internal HARTING personnel. Develop training resources for HARTING employees related to product competence, utilization of digital tools, and job processes..

* Other duties as assigned.

* Travel 15-25%

* Must have valid passport for periodic international travel

Skills and experience to thrive in this role:

* Bachelor's degree (B.S.) from a four-year college or university in an engineering discipline preferably electrical or mechanical

* 0-2 years related experience and/or training; or equivalent combination of education and experience.

* Knowledge of current Windows OS and Office Suite products and various Windows applications including presentation software.

* Ability to use e-mail and web browsing software and understand the uses to obtain, document and provide information.

HARTING Americas is a subsidiary of HARTING Technology Group, a German-based global leader in industrial connectivity…