Technical Customer Advisor Veolia NA

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

Manages the customer fulfillment process by coordinating all aspects of the customer service cycle.

Primary Duties/Responsibilities:

• Ability to support customer experience (WIP’s, Systems, Communication) and make independent decisions to problem solve.
• Ability to communicate clearly and concisely in both verbal and written format with customers..
• Creates WIP’s and seeks Technical support when needed.
• Basic knowledge of system and ability to use.
• Ability to use systems (Ticket creation, Scheduling, TS@Work etc) to execute customer transaction.
• Supports Customers with ability to answer inquiries/needs including seeking assistance on topics issues that need escalation.
• Creates Tickets to support Customer projects.
• Works to execute business transactions to customer service standard.
• Other duties as assigned by management

Qualifications

Education/Experience/Background:

• Bachelor’s degree in business, technical field or similar.
• Preferred 1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.

Knowledge/Skills/Abilities:

• Basic technical knowledge of industry and services; reliance on support staff.
• Basic system and technical skills
• Self-motivated.
• Good judgment.
• High energy.
• Good organizational skills.
• Good time management skills.
• Good stress management methods.

Additional Information

Pay Range: $65000 to $80000 per year

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.