Part Time Usher

Salary: $15.00 - $19.00 Hourly
Location : Hemmens Cultural Center 45 Symphony Way, Elgin, IL
Job Type: Part Time
Job Number:
Department: Cultural Arts and Special Events
Division: Hemmens Cultural Center
Opening Date: 05/29/2026
Closing Date: 6/12/2026 11:59 PM Central

POSITION OVERVIEW

Greets and assists patrons attending events or performances in a 1,200 seat theatre and an 11,340 square foot exhibition hall. Supports the Patron Relations Supervisor as directed.

Part Time Ushers are scheduled on a per event basis, and must be available to work during matinee, evening, and weekend performances. Hours of work will vary based on performance schedules and business need.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Individuals in the role of a Part Time Usher are required to perform the following duties:

• Greet patrons attending events presented at The Hemmens Cultural Center.
• Assist patrons with mobility devices, and those requiring seating assistance within the facility.
• Provide accurate information about an event or venue upon request, including directions within and outside of the facility, and other venues or attractions in downtown Elgin.
• Ensure performance house rules, such as entry, exit, late seating, photography etc. are adhered to, and maintain access control to performance areas.
• Notify supervisory staff and/or security staff of any emergency situations immediately as they occur.
• Exemplify guest excellence characteristics in all interactions with patrons, guests, and fellow co-workers.
• Assist Patron Relations Supervisor with coordinating schedules and recruitment of volunteer ushers.
• Assist Patron Relations Supervisor with updating of event information in displays in the facility and throughout downtown Elgin and at area businesses.

KNOWLEDGE, SKILLS AND ABILITIES

• Proven, positive and successful customer service experience.
• Excellent interpersonal and communication skills.
• Ability to multi-task and problem solve in a fast-paced environment.
• Computer skills including proficiency in MS Office products is required.
• Able to work on weekends and/or weekdays as the scheduling needs dictate; schedule flexibility is an essential function of this position.

MINIMUM QUALIFICATIONS

ADDITIONAL QUALIFICATIONS:

Experience with ticketing systems and social media is a plus.
State of Illinois BASSET certification preferred.

APPLICATION CONSIDERATIONS:
Response will be limited to those candidates who are being considered for interviews.
Applicants will be subject to a drug and background screening prior to hire.

The City of Elgin is an Equal Opportunity Employer.
City of Elgin provides all part-time employees with the following benefits:

• Membership discount at the Centre of Elgin
• Employee Assistance Program available to the employee and all members of their household for free
• In-house Training Opportunities
• Flu Shot (during our fall event only)

In addition, to the above, for those part time employees working in the Parks and Recreation Department, you have the following additional benefits:

• 25% off Parks and Recreation Classes & Rentals (some restrictions may apply)
• 25% off Parks and Recreation Classes for Immediate Family Members (some restrictions may apply)
• Free Employee Fitness Silver Membership
• The opportunity to be apart of the "Heart of the Community"