Part Time Usher

Greets and assists patrons attending events or performances in a 1,200 seat theatre and an 11,340 square foot exhibition hall. Supports the Patron Relations Supervisor as directed.

• Greet patrons attending events presented at The Hemmens Cultural Center.
• Assist patrons with mobility devices, and those requiring seating assistance within the facility.
• Provide accurate information about an event or venue upon request, including directions within and outside of the facility, and other venues or attractions in downtown Elgin.
• Ensure performance house rules, such as entry, exit, late seating, photography etc. are adhered to, and maintain access control to performance areas.
• Notify supervisory staff and/or security staff of any emergency situations immediately as they occur.
• Exemplify guest excellence characteristics in all interactions with patrons, guests, and fellow co-workers.
• Assist Patron Relations Supervisor with coordinating schedules and recruitment of volunteer ushers.
• Assist Patron Relations Supervisor with updating of event information in displays in the facility and throughout downtown Elgin and at area businesses.

• Proven, positive and successful customer service experience.
• Excellent interpersonal and communication skills.
• Ability to multi-task and problem solve in a fast-paced environment.
• Computer skills including proficiency in MS Office products is required.
• Able to work on weekends and/or weekdays as the scheduling needs dictate; schedule flexibility is an essential function of this position.

Experience with ticketing systems and social media is a plus.

State of Illinois BASSET certification preferred.

The City of Elgin is an Equal Opportunity Employer.