Teller Supervisor - Elgin, IL

Who We Are

At Old Second, you’re first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we’re only getting started.

With great employees we’ve grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we’ve been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Move your career forward at Old Second.

The Teller Supervisor position is responsible for managing the daily Teller function for a branch, including compliance with policies/procedures, customer service, and sales.

• Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area.
• Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
• Monitors staffing needs through scheduling to ensure proper coverage.
• Responsible to coach each teller to the assigned referral goals each month.
• Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program.
• Implements and monitors the quarterly Teller Bonus Program.
• Maintains teller currency level requirements and orders sufficient cash to support the teller operation.
• Conducts audits and security tests as scheduled.
• Interviews and hires and staff.
• Makes check/cash disbursement decision and signs official checks.
• Coaches staff to ensure quality back-up is available during the supervisor’s absence.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.

• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system.
• Works in a teller window as needed.
• Monitors timecards and completes all required reports.
• Flexibility in assisting other branch staffing needs.
• Remits special services items to ensure proper handling.
• Keeps a sufficient supply of cashier’s checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area.
• Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.

The Teller Supervisor has direct supervisory responsibilities and carries out responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include planning, assigning and directing employee’s work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.

• Processes mail deposits which include loan payments, safe deposits, savings deposits, and checking deposits
• Processes coin orders for business customers and tellers requesting change
• Processes and balances all ATM transactions for all Bancorp ATMs for the entire bank
• Manages commercial deposits through armored services
• Heavy lifting/pushing carts on coin boxes and coin bags
• Orders money and sends currency shipments to other branches
• Accurately and efficiently processes customer/business customers financial transactions
• Strictly following bank procedures and identifying fraudulent activity to prevent potential losses to the bank

• High School (or equivalent)…