Engagement Specialist

Engagement Specialist (ES) Job Description

Classification:
Non-Exempt.

Reports to:

Manager of SASS Crisis Services. Type:
Full-Time, 37.5 weeks per week.

Location:

Community-Based.

The Engagement Specialist (ES) shall provide recovery‑oriented, person‑centered, and trauma‑informed crisis services; serve as an advocate; provide information and support for individuals in an emergency setting. The ES will possess the skills to maintain a high level of professionalism, ethics, and positive interactions. The ES will work in tandem with the Crisis Specialists in responding to crisis situations in the community, provide case management, and make appropriate referrals and linkage to clients within 90 days of initial assessment.

Obtain ES certification or begin classes within one year of employment.

Must work a minimum of 4 eight‑hour shifts, including two weekend or overnight (12‑8 am) shifts. Engagement Specialists shifts can include weekdays, weekends, overnight, and holiday shifts. A minimum of 1 walk‑in shift a month. The other 5.5 hours include meetings, case management, walk‑ins, additional SASS shifts and other miscellaneous tasks as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to crisis calls for designated areas and at scheduled times in tandem with a Crisis Specialist for the purpose of providing peer support, information, and advocacy as appropriate.
• Provide case management and linkage to services for clients engaged in Crisis Services. Work collaboratively as a team member that includes individuals, families, children, agency staff, and other providers in the community.
• Provide education, support, and mentoring to individuals and families receiving services through both the MCRT and SASS program.
• Assist and empower clients to make informed decisions about all aspects of treatment.
• Responsible for co‑responding at a minimum 75 % of the time (roughly 28 hours a week), 20 % of time (roughly 7.5 hours a week) towards walk‑in hours, case management and other administrative responsibilities and 5 % (roughly 2 hours a week) of time made up of supervision/meetings.
• Consult with Therapist/Crisis Specialists regularly regarding shared clients.
• Assist in maintaining resource directory for the geographical area serviced by FSA’s Crisis Services.

• Must attend a minimum of 9 monthly group supervisions for the year and responsible for discussing cases with supervisor in clinical, individual and/or group supervision as need arises.
• Responsible for reporting to supervisor on an on‑going basis potentially problematic situations/cases, and emergency or crisis situations.

• Responsible for staying up to date on Medicaid Rule 132 and 140.
• Responsible for completion of and meeting deadlines for all clinical paperwork necessary or appropriate for maintaining case files for active clients and crisis clients.
• Service notes need to be completed within a maximum of 7 days from the service delivery.
• Responsible for completion of and meeting deadlines for all agency administrative paperwork, including CIS billing notes, time sheets, expense sheets, training forms and any other administrative or agency requested reports.
• Responsible for attending meetings as requested by Supervisor.
• Responsible for serving on Agency and/or Program Committees when requested by supervisor.
• Responsible for holding a valid, unexpired Illinois driver’s license.

• Educate community, agency staff, and other providers regarding the needs of parents and families of children with a mental illness.
• Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor.

• Responsible for attending agency groups and providing skill‑building support as requested by supervisor.
• Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff.
• Perform other duties as assigned by supervisor.
• Perform…