Patient Procedure Scheduler, Ambulatory Float Pool

Job Description

Be a part of a world‑class academic healthcare system, UChicago Medicine, as a Patient Procedure Scheduler at our DCAM - Hyde Park clinic. This position is 100% onsite and requires you to be based in the greater Chicagoland area. The Patient Procedure Scheduler works alongside the Ambulatory Float Pool team to deliver high‑quality patient care across a variety of specialties including Cardiology, Neurology, Oncology, Primary Care, Geriatrics, Pediatrics, and more.

• Work collaboratively with physicians and staff to schedule surgeries and coordinate pre‑ and post‑surgical appointments.
• Schedule procedures and surgeries in accordance with preapproved guidelines and protocols.
• Enter procedure information and update physicians on schedules per protocol.
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed.
• Communicate with patients and inform them of schedule changes.
• Order and coordinate delivery of special supplies and equipment, and enter vendor information into the Vendormate system.
• Schedule anesthesia for surgery as required and per protocol.
• Set expectations and provide instructions to patients regarding their upcoming procedure and confirm understanding.
• Provide pre‑appointment instructions, directions, and messages per protocol.
• Provide reminder calls for all surgeries prior to the surgery date.
• Respond to patient inquiries and concerns in a timely manner.
• Document all messages electronically using the In‑Basket functionality and forward to the appropriate clinical provider.
• Provide service recovery for unhappy patients and elevate concerns per protocol.
• Thank callers and ask if any further assistance is needed.

• Experience with Epic‑OP Time (Epic operating room scheduling module).
• Knowledge of medical terminology.
• Excellent interpersonal skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Exceptional customer‑service skills, independent thinking, sound judgment, and creativity in resolving customer issues.
• Professional communication with patients, visitors, physicians, and co‑workers.
• High School Diploma.
• Ability to balance multiple priorities and handle challenging situations.
• Excellent verbal communication skills.
• Proficiency with personal computers and software applications.
• Successful completion of Cadence Scheduling system training and competencies.

• Associate or Bachelor’s degree.
• Experience with Vendor Mate.

• Job type/FTE:
  Full‑time (1.0 FTE)
• Shift: Day shift, 7:30 am – 4:00 pm
• Unit/Department:
  Float Pool
• CBA Code:
  Non‑Union
• Location:
  
  DCAM (75 % Hyde Park campus, 25 % off‑site)

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre‑employment physical, background check, drug screening, and comply with flu vaccination requirements prior to hire. Medical and religious exemptions will be considered per applicable law.

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The range is based on a full‑time equivalent (1.0 FTE) and is reviewed annually. Compensation offered at the time of hire will vary on candidate qualifications, experience, and organizational considerations such as internal equity.

Pay ranges for employees subject to collective bargaining agreements are negotiated by the medical center and their respective union. For the full complement of benefit options, please visit the UChicago Medicine Benefits page.