Patient Services Representative

Job Description

Be a part of a world‑class academic health‑care system at UChicago Medicine as a Patient Services Representative in our Medical Oncology Clinic in Hyde Park.

In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assist patients with financial and billing inquiries and perform collection functions.

• Greets and registers patients upon arrival, collects patient demographics, referrals, guarantors, insurance and other billing information; interviews patients and other parties to obtain information
• Performs pre‑ and post‑billing functions, responds to patient inquiries in‑person and via written correspondence.
• Verifies insurance coverage
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
• Prepares various correspondence and reports; clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
• Answers incoming calls and assists with general clerical duties as needed within the department

• High School Diploma
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Excellent verbal communication skills
• Ability to accurately and efficiently enter alpha numeric data on screen
• Knowledge of basic medical terminology
• Ability to use personal computers and select software applications including Epic
• Successful completion of competencies related to the Cadence Scheduling system and Point of Service Collection policy

• Associate or Bachelor’s Degree
• Prior experience in a practice setting including in-depth knowledge of appropriate insurance protocols
• Oncology Experience

• Job Type/FTE:
  Full Time (1.0 FTE)
• Shift: M‑F 9:30 AM – 6:00 PM
• Unit/Department:
  Medical Oncology
• CBA Code: 743 Clerical

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

All employees are required to complete a pre‑employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full‑time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.

Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits – UChicago Medicine.