Registration Clerk ED

Job Title: Registration Clerk – Emergency Department

Department: Patient Services

Location: Sarah Bush Lincoln Emergency Department

Hours/Shift: PRN, 8–20 hours per week, 2nd shift

Compensation: $17.79–$27.57 per hour, based on experience (starting at $17.79)

Required Education: High School Diploma

• Answer Emergency Department incoming phone calls.
• Assemble Emergency Department discharge packets.
• Assist patients with Limited English Proficiency using language interpretive program/service.
• Collect copayment at time of service as applicable.
• Cover other registration clerk locations as needed.
• Follow all recommended infection control measures.
• Monitor waiting room for an appropriate and timely flow of patients needing to be registered or admitted.
• Obtain correct patient insurance, demographic information, and other relevant data needed for registration.
• Obtain patient signature on all required forms.
• Perform duties outlined in policy & procedure during certain codes (e.g., Code Alert, Code Plan
  
  D).
• Move between front‑end and back‑end registration duties on a four‑hour shift interval.
• Pre‑admit patients in advance of arrival.
• Promote awareness and enrollment in Financial Assistance, patient portal, Advantage 50, and all other hospital programs.
• Receive patients, including via ambulance, into SBL’s HIM system, connecting patients to the correct medical record.
• Register patients for outpatient and inpatient services at the Health Center in a timely manner.
• Maintain cleanliness and tidiness of the registration waiting area.
• Verify electronic insurance coverage.
• Show patience and compassion to visitors and patients waiting or receiving emergent care.
• Handle non‑clinical patient requests as able.
• Visually monitor entrance, canopy/vestibule, and ensure staff presence in the Emergency Department lobby at all times.
• Work directly with Patient Services co‑workers, Emergency Department staff, and other hospital staff to facilitate a positive health care experience for the patient.

• High School Diploma or equivalent.
• Ability to work in a 24/7 high‑volume, fluid environment.
• Strong communication and customer‑service skills.
• Proficiency with electronic health record (EHR) systems and mobile computer carts.
• Basic understanding of insurance verification processes.
• Physical ability to move between front‑end and back‑end duties.
• Adherence to infection control and safety protocols.
• Knowledge of hospital admission policies and procedures.