Patient Service Representative

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Demonstrates strong customer service skills with a focus on providing high-quality assistance to patients, ensuring accurate billing information entry, and maintaining timely medical records.

• Customer Service Experience
• Billing Information Entry
• Medical Records Management
• Difficult Customer Handling
• Appointment Scheduling

• Communication Skills
• Problem-Solving Skills
• Interpersonal Skills

• High School Diploma or Equivalent

• Patient Service
• Medical Group Standards
• Appointment Management