Stephenson County Health Department: Clinical Receptionist

Description

POSITION TITLE:

CLINICAL RECEPTIONIST

PROGRAM: COMMUNITY HEALTH

RESPONSIBLE TO: DIRECTOR OF COMMUNITY HEALTH

EMPLOYMENT: FULL TIME AT 40 HOURS PER WEEK

SALARY: $16.50-$17.50

• High school graduate/GED
• Minimum one-year basic medical office experience
• CPR certified

• One to two years of experience in public health/medical office

• A valid driver’s license.
• A personal vehicle to carry out required duties when other means of transportation are not available.
• Auto liability insurance.

• Responsible for reception area flow, including but not limited to, answering phones, scheduling appointments, and collecting accurate patient demographic data in a timely manner.
• Responsible for collecting appropriate fees according to the program, current insurance information, and keeping records current in the computer.
• Works collaboratively with other members of the clinical team.
• Maintains patient confidentiality in all aspects of duties. Assures all patient/client records are secure.
• Maintains a neat appearance of work area, reception area, and conducts light housekeeping of front desk area as needed.
• Provides age-specific and individualized services for patients with respect to cultural diversity among patients.
• Provides superior customer service by consistently following through to ensure patient satisfaction. Works pro-actively to identify and resolve patient concerns.
• Ensures all documentation is accurate and complete.
• Makes appointments for all programs, including Family Planning, CHSP, Immunizations, TB, STI, etc.
• Maintains, prepares, and files charts for Family Planning and enters data into Ahlers.
• Provides daily Quality Assurance on the CHSP program to ensure information is documented correctly and reports the findings to the director.
• Provides monthly Quality Assurance on Quest billing reports and reports findings to the Director.
• Schedules flu clinics with outside organizations and handles billing/payments.
• Provide and maintain monthly reports of specific program numbers.
• Serve as Vital Records Coordinator.
• Maintains CPR certification.
• Abides by and maintains the health department HIPPA and privacy policies.
• Adheres to all internal SCHD policies and procedures.
• Performs other duties as required or assigned.
• Travel may be required as needed.

• Knowledge of public health
• Effective communication skills with clients, staff, medical providers, other professionals and members of the public.
• Detailed knowledge of office clerical practices and procedures, including business English, spelling, and arithmetic.
• Must be self-motivated and deal well with people.
• Fluency in Microsoft 365 (including Word and Excel). Special consideration given for those with experience in EMR and AHLERS.
• Ability to express oneself clearly and concisely, both verbally and in writing.
• Ability to promote and maintain professional relationships among staff through leadership, team building, and motivational skills.

Deadline for Applying :
Open until filled