Field Reimbursement Manager

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit

• Serve as a reimbursement and access resource for healthcare providers and office staff across assigned products, disease states, and geographic areas.
• Provide proactive virtual reimbursement support while identifying accounts or situations that would benefit from live field engagement.
• Conduct targeted in-person visits based on reimbursement complexity, provider education needs, access barriers, account opportunity, or other defined business needs.
• Educate healthcare provider offices on payer requirements, benefit verification, prior authorization requirements, appeals processes, and available access pathways.
• Assist provider offices in understanding specialty pharmacy, specialty distribution, medical benefit, pharmacy benefit, and other applicable product access models.
• Provide education related to billing and coding requirements, claims processes, reimbursement considerations, and available client-approved resources, when applicable.
• Identify access barriers and provide appropriate education, resources, and coordination to support timely patient access to prescribed therapy.
• Monitor assigned cases and reimbursement trends to identify opportunities for proactive provider outreach and education.
• Support offices experiencing recurring reimbursement challenges, complex payer requirements, workflow barriers, or other access‑related issues.
• Conduct virtual follow‑up with provider offices to support continuity and efficient management of access‑related needs.
• Collaborate with HUB services, case management, specialty pharmacies, account teams, sales teams, market access, patient services, and other approved stakeholders while maintaining appropriate role boundaries.
• Identify trends in payer requirements, provider workflows, and access barriers and communicate actionable insights to program leadership.
• Document all FRM activities and interactions accurately and timely within the designated CRM or technology platform.
• Strategically manage assigned accounts and geography, determining when virtual support is appropriate and when live field engagement may provide additional value.
• Participate in client meetings, training programs, business reviews, field meetings, and other program activities as required.
• Maintain current knowledge of payer policies, reimbursement requirements, program resources, and changes within the healthcare access environment.
• Ensure all activities are performed in accordance with company policies, client requirements, HIPAA, applicable laws, and Compliance and Legal guidance.

• Bachelor’s degree or equivalent combination of education and relevant…