Catering Manager - Private Club

North Shore Country Club is located 25 miles north of downtown Chicago in the Village of Glenview. Known as “THE” premier family country club in the North Chicago area, NSCC is the home to 450+ members and their families. North Shore members benefit from top-tier programs, a recently remodeled clubhouse, and a variety of sports with golf at its core.

Catering Manager

Food & Beverage / Catering

Food & Beverage (F&B) staff, as assigned.

The Catering Manager will be at the forefront of promoting the Club's dining facilities for private banquets, business and social meetings and other member and/or member sponsored events within the rules and practices of the Club. The Catering Manager supports the Assistant General Manager in the operational execution, staff leadership, administrative coordination, and on-site management of all catered events, private functions, and Club-sponsored programs.

This role serves as a primary operational and member-facing leader during events, ensuring seamless execution, adherence to Standard Operating Procedures (SOPs) and Banquet Event Orders (BEOs), and delivery of service consistent with North Shore Country Club standards.

The Catering Manager is expected to lead by example, act as a steward of the North Shore Country Club brand, and serve as a key communication link between Front of House and Back of House teams during events. This position also carries responsibility for staff training and development and for supporting annual departmental goals as assigned.

• Work with Members in coordinating and planning their catered functions.
• Provides tours, offers suggestions, plans menus and undertakes special event requests for the occasion being planned.
• Works annually with the Executive Chef to revise catering menus, including pricing and menu offerings ensuring items are current and reflect general Member interests.
• Coordinates and secures entertainment, decorations, audio-visual, floral and any other requirements integral to events being planned.
• Reviews event contracts periodically updating pricing, policy and procedures as necessary.
• Creates and distributes accurate and timely information via Banquet Event Orders (BEO) and floor plans to all Club departments.
• Inspects finished arrangements; checking BEOs against actual room setup.
• Executes events as assigned.
• Receives both Member compliments, sharing them with staff, and handles Member complaints with positive resolution.
• Assists in responsibility of the security of the clubhouse facilities relative to systems, opening and closing assignments, including acting as the manager on duty when necessary.
• Assists in the preparation of the annual budget for the catering department; monitors actual performance to budget and takes corrective action as necessary to help assure that budget goals are met.
• Lead Assistant Catering Manager and Food & Beverage (F&B) staff by example, modeling North Shore Country Club service standards, professionalism, and work ethic
• Support the training, coaching, and ongoing development of the Assistant Catering Manager and F&B staff in accordance with established SOPs
• Reinforce service standards and operational procedures through hands‑on leadership and real‑time feedback
• Assist with onboarding and cross‑training to ensure staff are knowledgeable, prepared, and aligned with departmental expectations
• Identify training needs and performance opportunities and communicate recommendations to the Assistant General Manager
• Foster a positive, respectful, and collaborative work environment reflective of the North Shore Country Club brand and culture
• Monitor staff attendance, including tardiness, no‑shows, and schedule adherence, and report concerns accurately and timely to direct leadership
• Apply attendance standards and performance expectations consistently among all staff, ensuring accountability without favoritism

• Act as a visible, professional, and approachable point of contact for Member/Host during events
• Respond to member and guest concerns within scope of authority and escalates appropriately
• Reinforce a…