Housekeeping Supervisor - Hotel Indigo Naperville Riverwalk

Essential Duties and Responsibilities

• Supervise and inspect the work of Room Attendants, Housepersons, and Public Area Attendants to ensure quality standards are met.
• Conduct guest room and public area inspections, ensuring cleanliness, presentation, and maintenance standards are maintained.
• Assign daily work schedules and room assignments based on occupancy and operational needs.
• Monitor room status and communicate updates with the Front Office team to support efficient room availability.
• Train, coach, and develop housekeeping colleagues while promoting a positive and productive work environment.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Monitor attendance, productivity, and performance; provide feedback and support corrective action when necessary.
• Ensure compliance with company policies, safety regulations, OSHA standards, and sanitation procedures.
• Assist with inventory control, linen management, supply ordering, and cost-control initiatives.
• Report maintenance concerns and coordinate with Engineering to ensure timely resolution.
• Support the Director of Operations with departmental projects, payroll, scheduling, and administrative responsibilities as assigned.

• High School Diploma or equivalent required.
• Minimum 1–3 years of housekeeping experience in a hotel, resort, or luxury hospitality environment.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of housekeeping procedures, cleaning equipment, and hotel quality standards.
• Excellent communication, leadership, and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.
• Proficient in hotel property management systems and Microsoft Office applications preferred.
• Ability to lift up to 50 pounds and remain standing or walking for extended periods.

The hourly range for this role is $23.00
. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law. For more information about Equal Opportunity Employer minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please contact us.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please read our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please read about applicable benefits.