Head of Employee Relations

Responsibilities

• Lead employee relations strategy across the United States while bridging gaps between employees and management
• Anticipate challenges, mitigate risks, and ensure fair, equitable treatment aligned with JLL's values
• Shape ER strategy, build a high-performing team, and partner across HR functions
• Guide leaders through high-risk cases, investigations, litigation risk, organizational transitions, and labor relations matters
• Partner with legal and compliance teams to maintain best practices
• Lead data-driven decisions, conduct audits, evaluate emerging risks, and prepare for legislative changes
• Serve as the escalation point for complex employee matters
• Coach HR partners and business leaders on ER best practices
• Lead process improvements and programs that enhance employee experience

• 8+ years in employee relations, preferably in a matrix organization
• Bachelor's degree in HR, Labor Relations, or related field (Law degree or HR graduate degree preferred)
• Deep knowledge of employment law, wage and hour regulations, and labor legislation
• Expert understanding of employment law and regulatory compliance
• Ability to identify process gaps and reduce handoffs
• Strong analytical skills with ability to simplify the complex
• Experience with Workday and Nav Ex systems a plus
• Exceptional communication skills (Spanish bilingual a plus)