Project Management Lead

Project Management Lead Skip to main content#Project Management Lead page is loaded## Project Management Lead Apply remote type:
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Posted Todayjob requisition :
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504831
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Technical Program Manager – Service Now ESM
** Primary Focus: ITAM / CMDB / Data‐Centric Programs
** Background

JLL is seeking a Senior Technical Program Manager to lead complex, enterprise scale initiatives on the Service Now platform within the Enterprise Service Management (ESM) portfolio. The initial and primary assignment for this role will be delivery of ITAM/HAM/SAM, CMDB, and data centric programs, with future opportunity to support other ESM initiatives as platform maturity increases.

This role is designed for a PgM who can operate effectively in environments where Enterprise Process Owners are still maturing in Service Now platform literacy, and where delivery success depends on strong program governance, technical fluency, and disciplined risk management.##

Key Responsibilities
** Program & Delivery Leadership
*** Lead end to end delivery of Service Now ITAM/HAM/SAM, CMDB, and related integration programs, including audit driven initiatives.
* Establish and maintain integrated delivery plans across process, data, integrations, discovery, reporting, and enablement work streams.
* Own delivery velocity, dependency management, and milestone tracking across global teams.
** Risk, Scope, and Governance
*** Proactively manage delivery risk in data centric and audit exposed programs, including CMDB accuracy, reconciliation behavior, and integration dependencies.
* Enforce scope discipline and sequencing to prevent uncontrolled expansion before foundational maturity is achieved.
* Drive executive decision making through clear articulation of tradeoffs, risks, and impacts.
** Stakeholder/Executive Management & EPO Enablement
*** Drive structured stakeholder engagement across Leadership, Program Sponsors, Enterprise Process Owners, Operational Teams, Security, Infrastructure, and Business Owners.
* Partner closely with Enterprise Process Owners who may lack deep Service Now functional capability, translating business intent into executable delivery plans.
* Act as a stabilizing delivery layer between EPOs, architects, developers, and vendors.
* Support the evolution of EPO maturity over time through structured engagement and clear operating models.
* Manage executive alignment across US, UK, EMEA, and APAC stakeholders operating in a global delivery model.
** Platform & Program Integration Alignment
*** Coordinate delivery across Service Now modules including ITOM, CMDB, ITAM, Vulnerability Response, and integrations with cloud, endpoint, security, and infrastructure tooling.
* Ensure alignment with broader platform strategy, roadmap sequencing, demand backlog, and architectural standards.
** Documentation & Executive Communication
*** Maintain high standards for program documentation, decision records, risk logs, and audit artifacts.
* Provide concise, executive ready status reporting and escalation.
* Ensure program outputs can withstand internal audit, external audit, and executive scrutiny.## Required Skills & Experience
* 7+ years of technical program or project management experience in large-scale IT environments.
* Demonstrated leadership of Service Now HAM / SAM / ITAM / CMDB programs, including audit-driven and full lifecycle implementations, or heavily integrated data platforms.
* Strong understanding of integrations, discovery, reconciliation concepts, and audit driven…