Team Lead IT Operations & Maintenance

The Railroad Retirement Board is hiring a GS-13 Team Lead IT Operations & Maintenance.
NOTE:
The selected candidate may work at our HQ in Chicago, or in any of our district office locations. Please see the job announcement on USAJOBS.GOV for the list of locations. In addition, the salary range indicated in the job announcement will be adjusted to include locality payment once a candidate is selected.

As a Team Lead IT Operations & Maintenance, you will:

• Report team issues or concerns to the supervisor, and assist in direction, or redirection of team priorities.
• Serve as Team Lead and a senior IT engineer for agency's Windows network which includes, but not limited to, management of Active Directory, GPO, servers, data backup and systems' access programs, the email system and account management.
• Additionally, serves as Team Lead for the network operation including monitoring and O&M functions for network devices.
• Keep current on the latest developments in the field and may attend vendor sponsored training on new IT Infrastructure tools and systems deployed by the agency.
• Technically leads the team for providing IT O&M functions including, but not limited to, system administration, server and network monitoring and security vulnerability mitigation.
• As Team Lead, he/she acts as an advisor in projects to ensure that new systems will not introduce adverse effect to the existing production IT systems and to study the feasibility of acquiring new technology.

Minimum Qualifications for GS-13 level:

One year of specialized experience equivalent to the GS-12 grade level in the Federal service.

Specialized Experience; One year of specialized experience equivalent to the GS-12 grade level in the Federal service that demonstrates your ability to work as the technical lead for IT Operations and Maintenance (O&M) within a hybrid environment, seamlessly integrating on-premises systems with Microsoft Azure. Oversees the administration of both on-premises and Azure services, including Microsoft Entra , Servers, Storage Accounts, Network Security Groups (NSG), Active Directory Domain Services, and Group Policy.

Provides technical oversight for cloud and on-prem infrastructure, covering aspects such as system administration, compute, storage, networking, backup, and disaster recovery.

In addition
, all applicants qualifying based on experience must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.