Help Desk Analyst

Primary Purpose: The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with hardware, software, and network-related issues. This role will serve as the first point of contact for IT support, helping users troubleshoot technical problems, escalate complex issues when necessary, and ensure smooth day-to-day operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset.

This position requires the ability to provide remote and on-site support in a fast-paced, multi-environment setting, including warehouses, factories, and office spaces. This position will require on-site support in Turtle Lake, WI facility five days a week.

Responsibilities:

• Technical Support & Troubleshooting
  • Serve as the first point of contact for IT-related support requests via phone, email, and in-person inquiries.
  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Support and troubleshoot Windows Operating Systems, business applications, printers, and peripheral devices.
  • Assist users with password resets, account management, and software installations.
  • Provide remote assistance to employees across multiple locations.
• Incident Management & Documentation
  • Log and track all helpdesk tickets using the IT ticketing system, ensuring timely resolution.
  • Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary.
  • Maintain and update knowledge base articles, FAQs, and troubleshooting guides.
• Hardware & Software Setup & Maintenance
  • Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
  • Install, update, and troubleshoot enterprise applications and security patches.
  • Assist with hardware replacements, device imaging, and workstation setups for new employees.
  • Coordinate equipment moves, swaps, and upgrades as needed.
• User Support & Training
  • Provide technical guidance to employees on using company hardware and software.
  • Educate users on best practices for cybersecurity, password management, and data protection.
  • Follow up with users to ensure issues are resolved and provide customer-friendly support.
• Primary
  
  Purpose:
  
  The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with hardware, software, and network-related issues. This role will serve as the first point of contact for IT support, helping users troubleshoot technical problems, escalate complex issues when necessary, and ensure smooth day-to-day operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset.
  
  This position requires the ability to provide remote and on-site support in a fast-paced, multi-environment setting, including warehouses, factories, and office spaces. This position will require on-site support in Elgin, IL facility five days a week.
  
  Responsibilities:
• Technical Support & Troubleshooting
  • Serve as the first point of contact for IT-related support requests via phone, email, and in-person inquiries.
  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Support and troubleshoot Windows Operating Systems, business applications, printers, and peripheral devices.
  • Assist users with password resets, account management, and software installations.
  • Provide remote assistance to employees across multiple locations.
• Incident Management & Documentation
  • Log and track all helpdesk tickets using the IT ticketing system, ensuring timely resolution.
  • Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary.
  • Maintain and update knowledge base articles, FAQs, and troubleshooting guides.
• Hardware & Software Setup & Maintenance
  • Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
  • Install, update, and troubleshoot enterprise applications and security patches.
  • Assist with hardware replacements, device imaging, and workstation setups for new employees.
  • Coordinate equipment moves, swaps, and upgrades as needed.
• User Support & Training
  • Provide technical guidance to employees on using company hardware and software.
  • Educate users on best practices for cybersecurity,…