Desktop Support Technician, IT Operations

What to Expect

Tesla is currently seeking a highly technical Desktop Support Technician to join our team to support the Great Lakes/Mid-West Region. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, network troubleshooting fundamentals, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments.

The primary tasks of this position will be to support endpoint issues, travel to Mid-West Tesla locations, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects.

What You'll Do

* Provide onsite and remote support for computers and mobile devices

* Troubleshoot hardware and software issue primary on

* Windows and MacOS. Some Linux experience preferred

* Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more

* Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues

* Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues. Some IDF wire management, mobile device management (MDM). Create, edit, and improve technical articles and other procedures for systems at Tesla

* Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering, IT MFG, IT Field Support, and Network Operations to escalate and resolve enterprise level issues

* Manage day to day tickets and resolve issues within SLA's as defined by IT Operations policy, take ownership of special projects, involve relevant teams and ensure completion in a timely manner

What You'll Bring

* Minimum of 4 years desktop support experience including Windows, Mac, Linux experience preferred

* Experience troubleshooting engineering applications, networking, mobile devices, preferred

* Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange

* Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner

* Excellent customer service skills, strong attention to details with excellent follow up

* Flexibility to work some nights and weekends is required, 30% travel is required (Mid-West region

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

* Medical plans  plan options with $0 payroll deduction

* Family-building, fertility, adoption and surrogacy benefits

* Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

* Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

* Healthcare and Dependent Care Flexible Spending Accounts (FSA)

* 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

* Company paid Basic Life, AD&D

* Short-term and long-term disability insurance (90 day waiting period)

* Employee Assistance Program

* Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

* Back-up childcare and parenting support resources

* Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

* Weight Loss and Tobacco Cessation Programs

* Tesla Babies program

* Commuter benefits

* Employee discounts and perks program

Expected Compensation

$19.08 - $50.76/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

For quick access to screen reading technology compatible with this site  to download a free compatible screen reader (free step by step tutorial can be found here). Please contact  for ADA related questions or to request ADA accommodations.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your…