Field services Engineer

Responsibilities

• Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support.
• Network, servers, OT security, Service Now ticking tool experience, asset management, stock management, audit, escalation management.
• Meeting room support, excellent customer communication, team management skill, ops lead role for EUC role.
• Manage day‑to‑day operation based on onsite support services, ticket management, KPI, escalation, IMAC, break fixes, dispatch support, asset delivery part DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect.
• Printer support, OT support, factory PCS support, manage team and customer requests on priority.
• Generic managerial skills.
• Excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level.
• Proactive in picking operations issues with customers and fixing them, decision‑making capability, mentor team, bring continuous improvement.

• Bachelor of Computer Science.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $65,000 - $75,000 a year.

Elgin, IL

TECHNOLOGY