IT Technician II
Job in
Elgin, Kane County, Illinois, 60122, USA
Listing for:
Elgin Community College
Full Time
position
Listed on 2026-07-20
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 57800 - 77067 USD Yearly
USD
57800.00
77067.00
YEAR
Job Description & How to Apply Below
Overview
About ECC: Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.
Work
Schedule
Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.
Rate of Pay
This is a Full-Time Support Staff position at grade 213, with an annual salary range of $57,800 to $77,067. The salary offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.
Benefits
- Medical, Dental, Vision Insurance
- Life and Long-Term Disability Insurance
- Flexible Spending Account (FSA, DCA, Commuter)
- Retirement Plans (Pension, 457b, 403b)
- Time Off with Pay
- Professional Development/Expense
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Sick Banks
FLSA Status
Non-Exempt
Grant Funded
No
Job Summary Provide technical computer support for classroom and lab environments. Apply knowledge of fundamental hardware and software concepts in order to recommend, test and maintain software for varying hardware configurations. Assist with hardware and software integration, adapt as needed to support all programs.
Required Knowledge, Skills & Abilities
Associates degree in computer science and four years of experience integrating, troubleshooting and repairing all manner of Windows and Apple based hardware and software; or equivalent combination of education, training and experience.Considerable knowledge of computer hardware, software and network best practices.Considerable knowledge of A/V systems, automation and control systems used in presentations.Considerable skill integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Admin Console.Good knowledge of programming concepts necessary for system automation using various scripting languages.Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.Considerable skill in providing exemplary customer serviceConsiderable skill in verbal and written communications.Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.Desired Knowledge, Skills & Abilities
N/A
Essential Duties
Assigned projects and tasks including but not limited to initial planning, deployment and verification phase. Research and test new technologies, services, and software. Assignments have a wide variance in scope.Provide technical expertise and serve as departmental resource in the areas of software and hardware (Windows and Mac OS), AV and helpdesk services to all users of college-owned technology in ECC’s networked environment. Utilize tools such as Microsoft SCCM, remote server administration tools, etc. Adapt as needed to support all ECC campuses.Deploy computers and devices to all ECC environments. Install, configure, and maintain operating systems and software. Develops and implements desktop standards.Responsible for the advanced in-house diagnosis and repair of the many automation and control systems used by presenters throughout collegeRecommend, test, deploy, and maintain softwareRespond promptly to escalated helpdesk requests by troubleshooting and completing repairs. Document responses and solutions in the helpdesk system.Consults, demonstrates and instruct end-users with the use of college owned technology. Recommends and helps develop solutions to their technical needs. Coordinates the…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
