Senior Associate Technical Account Manager

Responsibilities

• Activate new customers
• Address internal or external questions and issues from integrated clients
• Troubleshoot technical issues
• Provide solutions or escape to tier 2 support when necessary
• Provide in-depth updates and insights on clients from a technology perspective
• Work closely with departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support
• Provide High Touch consultative technical services
• Lead training sessions and attend office hours for agency and brand-direct customers.

• 2+ years working in a technical account/relationship management/client-facing role
• Bachelor's degree in a technical discipline
• Proficiency in JS, SQL, HTML, and data analysis
• Previous experience with web traffic analysis tools and ad serving tags
• Previous experience working with APIs and SDKs
• Critical thinking and the ability to think outside of the box
• Experience working with 3rd party advertising technology companies
• Experience working with publishers and publisher ad servers
• Knowledge of the ad tech ecosystem, its players, and how it all works
• Strong communication skills; written, verbal and listening skills
• Self-starter with the ability to effectively manage time and multiple competing priorities
• Synthesize technical concepts/analysis in client meetings.