Specialist Information Technology

Job Details

Level: Experienced

Location:

Elgin, IL 60123 (Bowes O'Shea Center)
Position Type:
Full-Time
Education Level: Bachelor’s Degree
Salary Range: $25.00 – $25.00 per hour
Travel:
Occasionally
Shift: Day

The Association for Individual Development (AID) is a non‑profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose. We are looking for a Specialist Information Technology who exemplifies that mission and wants to work for an organization that makes a difference.

• Primary contact for IT helpdesk issues, including end user assistance, installation of IT hardware and software, and data communication systems.
• Respond to technical assistance requests in person, by phone, or electronically; diagnose and resolve hardware and software issues.
• Research questions and advise users on appropriate action.
• Identify and respond to situations requiring urgent attention.
• Follow standard help‑desk procedures, logging all projects, tasks, and assignments.
• Assist in maintenance and development of AID software, including managing the Essential Learning system and electronic client records.
• Assist with planning and implementation of IT projects and provide support to end users of software.
• Create and test PC images; install images on other PCs.
• Assist with setup, move, and configuration of PCs, hardware, and software for users.
• Maintain inventory of all IT equipment.
• Assist in maintenance of phone systems (add phones, voicemails, and assist with phone switch maintenance).
• Assist with hardware troubleshooting: routers, switches, and other data/telecommunications equipment.
• Maintain and collect money from AID payphones.
• Provide backup to Administrator – IT Systems and Administrator – IT Network.
• Assist the IT Administrator with additional duties as assigned.

• Bachelor’s degree preferred (Experience preferred: 2 years of IT experience).
• Competency with word processing, spreadsheets, and database software.
• Strong organizational, analytical, oral and written communication skills.
• Ability to multi‑task and work independently.
• Flexible hours and willingness to attend in‑service trainings as required.
• Valid driver’s license and automobile liability insurance sufficient to meet minimum requirements; user of personal automobile.
• Physical ability to lift IT hardware up to 50 lbs, bend, stoop, climb stairs, and perform installation tasks.
• Experience with PCs, printers, audio‑visual equipment, networking equipment (routers, switches, servers), and office equipment (copy machine, calculator, shredder, keyboard, scanner, fax).

• 21 days of paid time off plus 10 paid holidays.
• Paid training.
• Tuition reimbursement.
• Medical, dental, vision, life, STD, LTD, critical illness, and accident insurance.
• 401(k) with a 3.5% company contribution after one year.

If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals, and start your path toward a fulfilling career that you can be proud to work.