IT​/AV Systems Specialist

About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college's mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

8:00 AM to 5:00 PM Monday through Friday. Flexibility to adjust as needed by the department.

This is a Full-Time Support Staff position at grade 213, with an annual salary range of $57,800 to $77,067 The salary offer will be based on education and experience, in alignment with the College's compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Benefits:

• Medical, Dental, Vision Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Account (FSA, DCA, Commuter)
• Retirement Plans (Pension, 457b, 403b)
• Time Off with Pay
• Professional Development/Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Sick Banks

Non-Exempt

No

This position provides advanced technical support for college computer hardware and software as well as high-level troubleshooting and support for AV systems throughout the college. This position has a priority focus on providing high-level support for AV systems and coordination of events on campus. This position works closely with the AV Systems Architect to support and maintain all AV systems at the college.

This role has advanced computer and software troubleshooting skillsets, as well as the ability to manage and deploy computer systems and software in a networked environment. This role is responsible for maintaining computers, software, and supporting AV equipment such as control systems in lecterns and conference rooms, projectors, displays, and audio components to ensure uninterrupted instructional and administrative operations

• A bachelor’s degree in a computer technology or A/V related field or a minimum of 4 years of education/experience working with specialized computer equipment, software, A/V equipment, technical troubleshooting, and supporting event technology.
• Recent computer and/or A/V related certifications are preferred.
• Advanced knowledge integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Admin Console.
• High-level knowledge and troubleshooting of A/V systems, digital classrooms, virtual meeting conference spaces, and ability to assist end-users during presentations and events.
• Extensive knowledge of A/V systems, as well as automation and control systems used during client presentations and events.
• Proficiency in programming concepts necessary for system automation using various scripting languages related to both computers and A/V systems.
• Advanced knowledge of computer hardware, software, and network security principles.
• Extensive knowledge of troubleshooting A/V related issues and working with clients and contractors when necessary to resolve issues.
• Proficient in AV systems and technologies and can relate concepts to end users of varying skill levels and assist contractors and vendors to resolve issues.
• Excellent organizational skills for coordinating multiple events that can often occur at the same time. Time management skills are critical.
• Excellent documentation skills to ensure proper training materials…