Marine Technician

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives and inclusive corporate culture.

This position reports into Marine Tech Operations and is responsible for supporting Inland Marine Operations and Field Underwriting by providing technical support functions, including processing of new business, renewal policies, and subsequent transactions. The role allows Underwriter Associates to focus on underwriting routine and renewal business, operational workflows and to provide a superior customer service experience to agents.

• Process new business, renewals and bypass renewals within quality standards, ensuring that proper issuance documentation is complete and accurate within the established guidelines.
• Provide clear and accurate instructions for issuance to the offshore team.
• Request additional information from underwriting as needed and use appropriate communication channels to refer or follow up with UA/UT to ensure outstanding items are handled timely.
• Process subsequent transactions (endorsements, reporting adjustments, cancellations, reinstatements) ensuring that the request meets the subsequent transaction bypass guidelines.
• Follow escalation procedures for system, rushes and problem resolution, keeping impacted parties informed.
• Work with the Operations Manager to facilitate continuous operational improvements and take on assignments to increase efficiency and improve service.

• 1+ years of related insurance, financial, or customer service experience.
• Basic understanding of insurance concepts, practices, and procedures.
• Strong attention to detail.
• Functional knowledge of product offerings.
• Analytical skills.
• Strong organizational and time‑management skills.
• Strong computer skills, including email, Windows, and desktop navigation.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance
• 401(k) with a company match
• Tuition reimbursement
• PTO
• Company‑paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On‑site medical/wellness center (Worcester only)
• Full list of benefits available upon request.

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on‑the‑job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

The Hanover Insurance Group is committed to providing an equal‑opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short‑term incentive), long‑term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.