DC Process Improvement Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Join Motorola Solutions, a global leader in mission‑critical communications, video security, and command center software. Our Critical Communications (LMR) organization is a core part of this business, providing essential Land Mobile Radio (LMR) systems and devices to public safety agencies and commercial enterprises. As a member of our Distribution Center team, you’ll play a vital role in ensuring we can efficiently fulfill customer orders across North America and Latin America.

The DC Process Improvement Manager is responsible for managing continuous improvement projects while supporting Quality/Cost/Delivery operations for North and Latin America.

Responsibilities include:

• Work closely with partnered 3PL on a day‑to‑day basis and drive and/or support continuous improvement activities/projects.
• Develop monthly Capacity Plan for DC 3PL operations by analyzing Sales Forecast, Order Booking and delinquency data.
• Drive the New Product Introduction (NPI) process, working directly with the NPI team and 3PL to ensure timely execution and implementation of NPI programs.
• Lead continuous improvement initiatives within the 3PL and broader operations, leveraging data‑driven insights to guide strategic decision‑making.
• Spearhead and manage special customer projects including custom label and packaging specifications to meet requirements.
• Serve as the primary escalation point for the offshore Purchasing team to resolve blocked shipments (invalid PO, ASN, Part Number).
• Oversee the Reverse Logistics activity between MSI and the 3PL.
• Work directly with Corporate Audit and the 3PL to ensure all processes meet required audit standards.
• Drive resolution and closure of audit findings.
• Run Oracle Cycle Count reports and monitor/coordinate with 3PL to resolve Cycle Count issues.
• Create reports by using SQL to access EDH (Enterprise Data Hub).
• Immers AI programs into operational processes.

• Previous experience working with 3PL or distribution center operations.
• Project Management experience.
• Strong working knowledge of Oracle ERP.
• Proficient in use of SQL to generate ad hoc reports.
• Strong working knowledge of Inventory Management and Audit processes.
• Strong data analysis and problem‑solving skills.
• Demonstrate AI curiosity and a proactive approach to exploring and learning new AI tools and techniques (e.g., Prompt Engineering) for process optimization.
• Capable of developing detailed project plans, status reports and managing escalations.
• Ability to manage multiple projects within a matrix organization, in a fast‑paced environment with rapidly shifting priorities.
• Ability to collaborate with Supply Chain teams across various global time zones.
• Ability to step in for the Site Lead, ensuring leadership continuity and seamless operations during their absence.

$85,000 – $125,000

USD

Bachelor’s Degree. Five or more years of working experience in Distribution, Operations, Manufacturing, Warehouse, Transportation or a similar environment.

Under 10%

Experienced

Yes

Incentive Bonus Plans, Medical, Dental, Vision benefits, 401(k) with Company Match, 10 Paid Holidays, Generous Paid Time Off Packages, Employee Stock Purchase Plan, Paid Parental & Family Leave, and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.