Order Processing Manager

The Order Processing & Procurement Oversight Manager is responsible for organizing, validating, and preparing all orders prior to and during production ensuring complete and accurate documentation, artwork, components, and shipping requirements. This role also oversees all promotional product purchasing and external vendor sourcing—specifically reviewing overseas imports for quality, compliance, and cost efficiency.

• Ensures all relevant ‘pre-sale’ information is captured in either CRM or Shopworks (for future reference orders).
• Reviews all new orders for in‑house production readiness.
• Screens orders requiring subcontracting or external vendor involvement.
• Confirms completeness of order components, artwork, templates, and shipping data.

• Oversees all rush orders with high‑touch communication across sales, production, art, and shipping.
• Ensures expedited workflows are coordinated and documented.
• Resolves issues related to incomplete order components or missing information.
• Communicates with vendors and customers when clarification or escalation is required.
• Works with purchasing to arrange subcontractor involvement when needed.
• Interacts directly with vendors to verify shipment dates, confirm order completeness, and validate expected arrival dates.

• Reviews all promotional product orders for accuracy, feasibility, and vendor alignment.
• Evaluates external vendor quotes, lead times, and product specifications—domestic and international.
• Reviews all overseas import purchases for:
  • Quality and compliance
  • Cost competitiveness
  • Production suitability
  • Risk factors (delays, customs, reliability)
• Works with purchasing to ensure overseas vendors meet National Engravers’ standards for consistency, communication, and reliability.
• Flags any import‑related issues that may affect customer deadlines or production capacity.
• Confirms overseas vendor shipment timelines, completeness of goods, and expected delivery windows to prevent production delays.

• Extreme attention to detail & thoroughness
• Ability to catch errors and problem solve the appropriate solution
• Excellent communication skills across multiple departments, vendors and a variety of individuals.
• Requires a sense of urgency that accommodates a fast‑paced environment
• Process oriented, familiar with writing and implementing SOPs in regard to procurement
• Experience with shipping goods & basic knowledge of international regulations in regard to customs, duties, shipping times, etc.