Manager, Professional Services; Solution Consultant

Open Gov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the Open Gov Public Service Platform to operate efficiently, adapt to change, and strengthen public trust. Category‑leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data.

These solutions come together in the Open Gov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.

Reporting to the Professional Services Director, the Manager II will lead and scale the Solution Consultants’ scoping function, responsible for accurate scoping of professional services engagements. The role ensures scoping efforts are completed with high accuracy and in a timely manner, setting the stage for successful implementations with high customer satisfaction. It also requires strong critical thinking, project management, and attention to detail while operating in uncertainty.

The Manager II will translate strategic objectives into scalable scoping processes and operating models, emphasize team development and process optimization, and be accountable for the effectiveness, quality, and scalability of the scoping function and its impact on downstream delivery and customer outcomes.

• Lead, coach, support, and mentor a team of Solution Consultants, fostering a strong team culture, accountability, and continuous development.
• Drive execution of high‑quality scoping engagements by overseeing scoping calls and other activities.
• Support team members in navigating and solutioning multi‑product deals.
• Ensure consistency and quality by reinforcing practice and process, including identifying and facilitating improvements.
• Provide hands‑on support for complex engagements, including advising on non‑standard solutions and approaches.
• Partner with cross‑functional teams to simplify, enhance and automate existing processes that improve workflow.
• Track and manage team metrics.
• Collaborate cross‑functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
• Identify and mitigate risks, proactively escalating issues and developing resolution strategies.
• Support recruiting, onboarding, and training initiatives to scale the team in alignment with business needs.

• Bachelor’s degree preferred or commensurate experience demonstrating the ability to perform the responsibilities; prior experience in a people‑management role is highly desirable.
• Minimum 3 years of professional services experience in a SaaS setting.
• Minimum 1 year of management experience and proven ability to foster team culture, accountability, and professional growth.
• Experience working with customer and internal stakeholders at all organizational levels with a high degree of professionalism and business acumen.
• Excellent interpersonal, verbal, and written communication skills, focused on building trust with internal teams and external customers.
• Strong leadership skills, emphasizing fostering team culture, accountability, development, and growth.
• Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success.
• Results‑oriented with strong people and time‑management skills, highly organized, motivated, and driven to succeed.
• Demonstrated ability to manage multiple concurrent projects and competing priorities in a fast‑paced environment.
• Ability to learn domain, products, and project delivery effectively.
• Strong analytical thinking, systems perspective, and ability to understand and model internal and customer workflows.
• Ability to understand and articulate product configuration requirements, process logic, and architecture, and deliver functional presentations.
• Teamwork‑oriented with a strong focus on customer satisfaction and business development.
• High standards of excellence in work product with strong…