Senior Project Manager

Overview

Safety Chain Software is looking for a driven, skilled and experienced Senior Software Project Manager to join our Professional Services team. Reporting to the PM Team Manager, this role will work closely with our sales, customer success, and support teams to ensure successful onboarding of our software to maximize value for our customers.

Do you like to solve problems in a fast-paced environment? Love collaborating with colleagues to help customers? Like the idea of a flexible, autonomous work environment to get the job done the way you like to work? This may just be what you are looking for – let’s get into the details!

Safety Chain is a rapidly scaling B2B SaaS provider revolutionizing plant management for Food and Beverage manufacturers by improving yield, maximizing productivity, and ensuring compliance. Our impressive client base includes renowned brands like Albertsons, Clif Bar, Tyson Foods, and Whole Foods. Join a dynamic, collaborative team driven by innovation, agility, and rapid growth.

As part of the Professional Services team, the Senior Project Manager will be responsible for managing new client onboarding, current client expansions, and special projects as they arise, with a focus on complex and enterprise level projects. Each project opportunity includes defining the project objectives and success criteria, assessing and documenting scope, executing project deliverables, communicating with our customers’ project teams, coordinating the efforts of cross-functional team members internally, and generally overseeing quality control throughout the lifecycle of the project.

The success of this role means faster, better onboardings that improve the time to value for our customers. It ensures our customers are deploying our software in a way that meets their business needs and solves their most critical challenges.

The Senior Project Manager will also be responsible for assisting the PM team manager with training, development, and mentoring of team members, assisting with creating and updating standards and processes and collaborating with the PM team manager to track and improve team performance toward meeting department and team KPIs.

• Provide mentorship to Project Manager team members.
• Develop and complete training modules for the Project Manager team to level up product and technical knowledge.
• Review and creation of process documentation for best practices.
• Execute onboardings in an efficient, professional manner in order to achieve the highest degree of customer satisfaction and utilization.
• Plan and conduct complex enterprise level onboardings, coordinating processes with both internal teams as well as large customer teams that may span multiple locations.
• Consult with clients on product features/functionality and implementation best practices.
• Interpret complex business requirements and advise customers on the conversion of manual processes and practices to electronic or automated systems.
• Participate in tenant configuration and setup for customers by leveraging advanced product and industry expertise.
• Utilize project management skills to drive all aspects of project planning, governance and delivery for multi-phase, multi-product implementations including detailed deployment timelines in the form of a project plan, status communications, project success criteria, and issue mitigation and resolution.
• Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations.
• Anticipate and manage project issues as they arise and ensure prompt resolution.
• Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations, or onsite meetings as required.
• Serve as the primary point of contact to the client during implementations for all work related to the project.
• Communicate project status and issues internally across multiple organizational levels.
• Work with Project Manager team leader to continuously improve our processes
  • Identify recurring customer questions, workflows, and friction
  • Use AI and automation tools to improve documentation,…