Manager, Warehouse Operational Excellence

Responsibilities

• Manage the flow of all pallets into and out of the network, including budget management and process optimization
• Develop process and governance for cart tracking and management
• Develop productivity systems to monitor the effectiveness of projects, measuring current productivity and efficiency
• Analyze current methods and procedures, recommending and leading implementation of improved operating procedures
• Lead, communicate, train, and hold accountable internal customers, external customers, and vendors to support the highest customer service while maintaining sound business practices and cost management
• Review and recommend equipment provisions, preparing cost justifications as required
• Design and prepare statistical reports for measuring projects, processes, productivity, and efficiency
• Conduct special projects as requested
• Standardize operation SOPs, workflows, and productivity across multiple projects, creating scorecards, SOPs, and centralized documentation storage to enable easy access and future capability development; update documents as new methods are discovered
• Lead change management when implementing new concepts to internal operations, 3PL, or plant partners
• Develop training tools for all new ways of conducting business
• Formalize and use a standard project template for effective internal and external communication
• Partner with the internal Warehouse capabilities team to provide consistent data, usage, and performance at all RDC sites
• Act as a distribution operations resource or liaison across functions, providing new ideas, policies, or procedures to improve quality, cost, and service
• Assist in the design, development, and maintenance of the Mondelēz Warehouse Playbook, planning all aspects of operations to achieve the highest level of service at the lowest cost
• Serve as lead point of contact for Logistics program implementations, managing quality and timing of rollouts and providing necessary process and system training
• Manage operational processes including change management pertaining to new technology, training related to Warehouse Playbook updates, and enabling future capability development
• Evaluate and measure actual cost results to plan, recommending changes as needed to accomplish goals and objectives
• Continually evaluate operational processes and programs, identifying opportunities for efficiency, cost reduction, and better support of process users, and facilitating continuous improvement projects
• Establish accountabilities and processes to ensure required levels of productivity and organizational objectives

• Solid background in supply chain operations with 6+ years of professional experience, including P&L responsibility for budgets exceeding $20M
• Lean Six Sigma Black Belt Certification required;
  Master Black Belt a plus — with proven deployment of Lean principles in distribution and warehousing environments
• Extensive experience in data gathering, analysis, and design/preparation of statistical reports
• Exceptional interpersonal, analytical, problem‑solving, communication, leadership, and strategic skills
• Project management experience with proven ability to manage complex, cross‑functional initiatives
• Strong collaboration skills with the ability to negotiate and influence at all levels, including senior management and external partners
• Drive for results with a proactive, dynamic approach, identifying areas where business change is required
• Third‑party logistics relationship engagement history a plus
• Experience in Fast Moving Consumer Goods (FMCG/CPG) is a plus

• Work on complex problems where analysis of situations or data requires in-depth evaluation of various factors
• Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results
• Use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways
• Notable impact on corporate operations and fiscal health
• Regularly interact with peers, management, and senior management, requiring negotiation of complex matters to influence policy‑making bodies both internally and externally
• Develop…