Field Leadership Senior Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Field Leadership Senior Manager at Allstate is responsible for supervising field operations across a designated geographic area. This role involves strategic oversight, leadership of a team of field managers, and the management of operational and sales strategies to meet Allstate's high standards and corporate objectives.

• Lead enterprise efforts to identify, manage, and mitigate Extra-Contractual Obligation (ECO) exposure, including bad faith risk through disciplined claim oversight and early escalation practices.
• Oversee high-severity and litigated claim portfolios, partnering with Claim Litigation team to drive effective litigation strategies and optimize outcomes.
• Utilize data and analytics to identify trends in verdict exposure, plaintiff attorney behavior, and jurisdictional risk, translating insights into actionable field guidance.
• Establish strong governance routines, including audits and file reviews, to ensure adherence to claim handling best practices and minimize risk.
• Influence and collaborate with cross‑functional stakeholders to align field execution with enterprise risk management objectives.
• Mentor and develop field managers and staff, fostering a culture of high performance, continuous improvement, and alignment with Allstate’s values.
• Strategically lead field operations to enhance efficiency, increase profitability, and improve customer satisfaction within the region.
• Analyze regional market trends and competitor strategies, adapting operations and tactics to meet market demands and challenges.
• Build and maintain strong relationships with key community leaders, business partners, and customers, enhancing Allstate’s community engagement and brand reputation.
• Drive regional growth initiatives and manage market strategies to enhance Allstate’s presence and competitive edge.
• Oversee the execution of day‑to‑day operations, ensuring adherence to Allstate’s policies, ethical standards, and regulatory requirements.
• Manage regional budgets and financial forecasts, optimizing resource allocation and financial stewardship.
• Collaborate with other senior leaders at Allstate to integrate field operations with broader corporate strategies.

• 10 or more years of experience (Preferred)

• This job has supervisory duties.

• Complex Thinking
• Innovation
• Leadership
• Managing Ambiguity
• Resourcefulness

Compensation offered for this role is  –  annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment‑based visas for this position.

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