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Senior Manager, Agent Capabilities – Horizontal Operations Servicing Strategy
Job in
Elgin, Kane County, Illinois, 60122, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Management
Change Management, Project & Program Management
Job Description & How to Apply Below
- Identify and drive transformation improvements across US Card Servicing footprint
- Lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce
- Demonstrate leadership by leading a team of ~3-5 associates across multiple job families including process and OSS
- Work with analyst and product teams to leverage data and technology to improve tools for servicing customers
- Strengthen analytical and critical thinking skills of team to unlock transformative solutions
- High School Diploma, GED or Equivalent Certification
- At least 5 years of experience delivering transformational initiatives
- At least 5 years of experience directing process transformations or projects
- At least 3 years of experience in people management
- At least 3 years of experience in strategic planning
- Bachelor's Degree or military experience (preferred)
- PMP, Lean, Agile or Six Sigma certification (preferred)
- 6+ years of experience directing process transformations or projects (preferred)
- 4+ years of experience in people management (preferred)
- process transformation
- strategic planning
- data analysis
- project management
- leadership
- analytical thinking
- critical thinking
- team management
- PMP
- Lean
- Agile
- Six Sigma
Position Requirements
10+ Years
work experience
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