Manager, Content Management – Technical Writing

• Provide day-to-day oversight to content managers, verification team members, and customer service operations associates
• Set annual, quarterly, and monthly plans for the BL Brain proprietary license-information database
• Identify industry and regulatory changes and assign updates to internal industry information
• Integrate and update knowledge sources including BL Brain, checklists, intake forms, cheat sheets, and web content
• Partner with IT on BL Brain technology initiatives, including AI-related functionality
• Track and announce database and technology progress to leadership and the company
• Synchronize with CT BL Teams to recapture data found during order fulfillment
• Lead content generation and thought-leadership articles for websites, podcasts, webinars, and social media
• Monitor industry changes for dissemination to internal and external clients
• Oversee development and distribution of Regulator Tracker and off-the-shelf research products
• Provide subject-matter expertise for sales calls, RFPs, and quotations
• Oversee Verifications Team functions and serve as a subject-matter expert in verification processes and systems
• Ensure complex or sensitive verification tasks remain on track and communicate timelines
• Develop KPIs, metrics, and performance standards for the Verifications Team
• Monitor project deadlines and identify delivery risks
• Adapt team processes to improve efficiency, scalability, and cross-team support
• Hire, train, and develop team members
• Monitor employee metrics and conduct bi-annual employment reviews
• Recommend merit-based promotions

• Bachelor’s degree or equivalent
• 3+ years of management experience or equivalent, preferably in a licensing field
• Proven record of leading a team and delivering high-quality, time-sensitive results
• Experience functioning in an evolving regulatory environment
• Demonstrable project management record
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and high degree of accuracy and consistency
• Ability to lead and make focused business decisions
• Ability to work in a fast-paced, evolving environment
• Ability to travel domestically up to 10% of the time

Demonstrates expertise in team leadership, project management, and regulatory compliance within a licensing environment. Capable of developing performance metrics and adapting processes to enhance operational efficiency.

• Team Leadership
• Project Management
• Regulatory Compliance
• Performance Metrics Development
• Communication Skills

• Project Management
• KPI Development
• Regulatory Knowledge
• Content Generation
• Database Oversight

• Organizational Skills
• Attention to Detail
• Decision-Making
• Adaptability
• Verbal Communication

• Licensing Field
• Verification Processes
• Regulatory Changes
• Customer Service Operations
• Thought Leadership

• BL Brain Database
• AI Technology Initiatives