Compliance Director, Fair & Banking Compliance

• Lead the development, maturation, and continuous enhancement of Regulatory Consumer Center of Excellence compliance programs
• Provide oversight through governance, controls, monitoring, and risk escalation processes
• Report program results to senior management and stakeholders
• Develop, execute, and monitor work plans for program buildout and audit-ready frameworks
• Collaborate with risk teams and partner groups to develop efficient engagement routines
• Balance competing priorities and adapt quickly to new information or circumstances
• Manage and develop a team of subject matter experts
• Provide thought leadership, training, and tools to first- and second-line teams
• Define and drive the strategic vision for compliance programs
• Lead teams through change and champion innovation
• Drive process improvement projects
• Foster compliance risk management and balanced risk-taking
• Guide the business on corrective action plans
• Monitor regulatory and business changes and assess impacts on lines of business
• Leverage technology, data analytics, and automation to maintain efficient compliance programs

• Bachelor’s degree or military experience
• At least 5 years of experience building or leading programs within a consumer financial services institution, or leading a regulatory compliance, legal, or audit function
• At least 5 years of people management experience
• Expertise in consumer protection laws, such as FCRA and SCRA
• Juris Doctor or other Master’s Degree preferred
• 8+ years of people management experience preferred
• 8+ years of program management experience leading cross-functional programs in compliance and risk preferred
• Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP) preferred
• Capital One will not sponsor a new applicant for employment authorization for this position
• Exceptional executive communication, presentation, collaboration, and influencing skills
• Strong analytical and problem-solving skills, attention to detail, and ability to operate in a dynamic, agile environment
• Proven ability to influence peers and leadership and build consensus through sound logic, rigorous analysis, and intellectual integrity
• Independent and adaptive problem-solving skills and ability to quickly adapt to a changing environment

Demonstrates expertise in developing and managing compliance programs within consumer financial services, with a strong focus on regulatory frameworks and risk management. Proven ability to lead teams, drive process improvements, and leverage technology for efficient compliance operations.

• Regulatory Compliance Management
• Consumer Protection Laws Expertise
• Program Management
• People Management
• Data Analytics

• Regulatory Compliance
• Risk Management
• Program Development
• Audit Frameworks
• Process Improvement
• Data Analytics
• Governance Controls
• Change Management
• Corrective Action Plans
• Compliance Monitoring

• Executive Communication
• Collaboration
• Problem-Solving
• Influencing Skills
• Attention to Detail

• Certified Regulatory Compliance Manager (CRCM)
• Certified Enterprise Risk Professional (CERP)

• Consumer Financial Services
• FCRA
• SCRA
• Compliance Programs
• Risk Escalation
• Governance
• Stakeholder Engagement
• Agile Environment

• Automation Tools
• Compliance Software
• Data Analysis Tools