Manager, External Communications

Responsibilities

• Understand and clearly articulate Global and Americas goals and objectives in relation to REMS’ mission, values and strategic direction in all communications as appropriate to the audience.
• Contribute to Public Relations strategies that support REMS and priority industries, aligning with JLL’s overall brand positioning.
• Drive programming for content development, proactive media relations, conference participation, speaking opportunities, earned media, and award submissions.
• Develop and advise JLL leaders on communications program messaging, priorities, and business narrative.
• Build media relationships with targeted publications, potentially in collaboration with an external agency or agencies.
• Identify creative and innovative ways to convey the JLL story and bring our JLL “big themes” to life through REMS and Industries stories/messaging and in collaboration with clients.
• Identify and develop a bench of spokespeople in key topic areas who can speak on behalf of the JLL brand and help shape and promote thought leadership / external content in those areas.
• Effectively extend content into demand generation efforts led by marketing and internal communications, as appropriate.
• Incorporate analytics and metrics in planning and evaluation of external communications activities, taking a data-driven approach to communications efforts and counsel.
• Support reactive media relations as needed, including crises related to reputation management.
• Develop a deep understanding of commercial real estate industry and JLL’s businesses, capabilities, clients and results.
• Provide additional ad hoc counsel on other business line programs that also sit within the larger Work Dynamics communications team.
• Develop and execute content for JLL’s digital and social media channels – including Linked In and  – to support communications objectives.
• Evaluate external speaking engagements and media opportunities.
• Contribute to reporting efforts for external communications initiatives.
• Partner with internal shared services teams for select projects involving design, metrics, and media monitoring.
• Develop relationships with key contacts at all levels of JLL’s business.

• 5 years overall experience that contributes to a well-rounded strategic communications background.
• Excellent writing, editing, and verbal communication skills
• Proven track record of working effectively in fast-paced environment and successfully managing multiple priorities simultaneously
• Ability to work collaboratively and effectively with colleagues around the world and at all levels
• Creative problem solver and self-starter with demonstrated agility, initiative and “can-do” attitude
• Bachelor’s degree in communications, PR, journalism or related field
• Marketing, external communications and/or journalism experience
• Commercial real estate industry experience helpful but not preferred
• Background working in a matrixed organization preferred
• Experience managing multiple communications channels and reaching disparate audiences
• Detail-oriented with excellent organizational and prioritization skills
• Strong stakeholder management skills.